I had to go 6 yrs ago when the Triple A license agreement thing ended. So had to go get my license in person. I remembert thinking "how bad could it be?" A truly awful experience-workers moving at 50% speed, no urgency to anything. Staff was miserable and showed it-rude and crude to everyone. Stuff that in the corporate world that would not be tolerated. I think it took close to 3 hrs b/w the time I arrived and left. Just insane.