Just finished my work AI classes here. AI is only good as the data it is fed the question would be what data it’s being fed and what algorithms it’s using to weigh it. It truly might be seeing something that the regular models aren’t seeing. The ai chat bot we are building looks at our documentation portal but is learning to essentially guess at times what that person is asking. If it’s asked enough the same question it learns or corrects itself based off of whether or not the person continues asking etc. .