Part of my job in regards to corrective actions is having 1X1 meetings with employees who violate what's essentially our code of conduct. It amazes (okay, saddens) me how many people in society today have lost the ability to treat others well. It isn't hard. If you don't have something nice to say, shut your mouth and walk the other way. I think the ability to hide behind a keyboard has emboldened people to say things they would have never said face to face prior to the internet/cell phone use.