I think it’s just incompetence for the most part. Her benefits took almost a month to kick in, so we were trying to get that money that she was owed. Someone made a mistake, and clicked the wrong “button” or whatever, and instead of getting a check for what we missed we get a demand letter saying we owe 15k in overpayment immediately.
Of course, as is the case now, it took hours and hours to get ahold of an actual person, who was probably hired 10 minutes ago, and didn’t know what to do. And when it’s escalated to a supervisor, they admit they know what happened, but there is nothing they can do to fix it.
it’s a pretty helpless feeling. We had to fight to prove the mistake they made was actually their mistake. Over a year later, and threats of tax intercepts and the whole lot, it got worked out, but not before it caused us a ton of grief.
My wife is just happy it’s over, and understandably so, but I told her now that this is settled we should circle back and try to recover that month of payments she’s entitled too. Now I’m pissed off and want to get every penny we are due.