They are currently going through the 5 steps of grief but at different stages at various rates. Some are actually already at step 5. "3-5 inches isn't that bad"
Denial: "This can't be happening to me," a defense mechanism to process overwhelming news.
Anger: "Why is this happening to me?" Blaming others or feeling rage.
Bargaining: "I'll do anything if this isn't true," making deals with a higher power.
Depression: "I'm too sad to do anything," profound sadness and hopelessness.
Acceptance: "It's going to be okay," coming to terms with the reality of the loss.